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J.D. Power and Associates ranks Community Bank among top 10 in the Mid-Atlantic Region for customer satisfaction

August 6, 2015
Westfield Republican

DEWITT, N.Y. - J.D. Power and Associates has again ranked Community Bank, N.A. in the top 10 in the Mid-Atlantic region for customer satisfaction in a recent independent study. The Retail Banking Satisfaction Study is based on responses from more than 80,000 retail banking customers of more than 130 of the largest banks in the United States. This is the fourth consecutive year Community Bank, N.A. has been ranked in the top 10.

The banks ranked include midsize, regional and national banks, grouped into 11 regions. Rankings are based on consumers' evaluations of six factors: account information, channel activities, facility, fees, problem resolution and product offerings. Of 1,000 possible points, the average score in 2015 for the Mid-Atlantic region is 787.5. Community Bank, N.A. scored 801, securing its high ranking within the region.

According to this year's study, satisfaction among retail banking customers has improved across the board, with overall satisfaction improving to 790, an increase of 5 points from the previous year's survey. With a score of 801, Community Bank's satisfaction ranking score is above the average score of the more than 130 of the largest banks in the United States whose customers were surveyed.

President and Chief Executive Officer Mark E. Tryniski attributes the high level of customer satisfaction to employees across the organization. "This recognition belongs to our employees. I am grateful and thankful for the care they take every day in serving our customers and our communities."

The Retail Banking Satisfaction Study is the longest-running and most in-depth survey of the retail banking industry. For more information on the 2015 Retail Banking Satisfaction Study, visit JDPower.com.

About Community Bank

Community Bank System, Inc. operates more than 190 customer facilities across Upstate New York and Northeastern Pennsylvania through its banking subsidiary, Community Bank, N.A. With assets over $7 billion, the DEWITT, N.Y. headquartered company is among the country's 150 largest financial institutions. In addition to a full range of retail and business banking services, Community Bank System, Inc. offers comprehensive financial planning and wealth management services and operates a full service insurance agency providing personal and business insurance products. Community Bank System, Inc.'s Benefit Plans Administrative Services, Inc. subsidiary is a leading provider of employee benefits administration and trust services, and actuarial and consulting services to customers on a national scale. Community Bank System, Inc. is listed on the New York Stock Exchange and its stock trades under the symbol CBU. For more information about Community Bank System, Inc. please visit www.communitybankna.com or ir.communitybanksystem.com.

 
 
 

 

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